Phone System

An easy-to-use, easy-to-manage, award-winning cloud phone system with secure voice, video meetings, and chat.

  • Unlimited users
  • Customizable auto attendants, call routing, and call queues
  • Video meetings with up to 250 participants
  • Integrations like Salesforce, Miro and more
  • 80 SMS credits per seat, per month

Customer Engagement

A cloud phone system with powerful engagement tools to centralize customer conversations.

  • Shared contacts and customer history for personalized experiences
  • One multi-channel shared team inbox
  • Personalized outreach with SMS campaigns powered by AI
  • Customer surveys for gathering valuable insights and feedback
  • Facebook & Instagram Messenger integrations

Complete CX

An AI-powered customer communication solution that boosts productivity and makes customer interactions more valuable.​

  • Award-winning phone system plus contact center capability
  • Multi-channel inbox for voice, video, chat social, and SMS
  • Real-time analytics and reporting
  • AI Chat Analysis for measuring customer sentiment
  • Listen, Whisper, and Barge features

Contact Center

A seamless omnichannel contact center for optimizing both team performance and customer experiences.

  • Omnichannel capabilities including voice, video, digital and social channels
  • Workforce management integrations
  • Quality management tools for monitoring and measure performance
  • Tons of flexible and customizable API's
  • Auto-Dialer
Phone System Customer Engagement Complete CX Contact Center
Cloud Phone System
Call from Any Device, Anywhere
24/7 Customer Support
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Toll-Free Minutes 1,000 free minutes shared across account 1,000 free minutes shared across account 1,000 free minutes shared across account 1,000 free minutes shared across account
International Calling 50+ countries included free* 50+ countries included free* 50+ countries included free* 50+ countries included free*
Smart Call Routing
Never miss another call. Route calls to multiple phones in a specified sequence so you or someone on your team is always within reach, wherever you are. Click to expand
Auto Attendants Recorded Greetings Unlimited Unlimited Unlimited Unlimited
Customizable Dial Plans
Map out call flows using an intuitive drag-and-drop interface. Set different patterns for after hours, weekends or holidays. Click to expand
Unlimited Unlimited Unlimited Unlimited
Ring Groups Unlimited Unlimited Unlimited Unlimited
Call Queues Advanced rules and routing Advanced rules and routing
Hot Desking
Emergency Calling (E911)
Virtual Fax Manager
Save time and hassle by sending and receiving faxes right from your email inbox. Click to expand
Voicemail to Email
Call Handling
Call Recording
Multi-Site Compatible Unlimited Unlimited Unlimited Unlimited
Meetings and Messaging
Team Messaging with File Sharing
Keep your business connected with easy, convenient team chat. Share images, documents, and files with anyone on the team. Click to expand
Video Meetings Up to 250 meeting participants Up to 250 meeting participants Up to 250 meeting participants Up to 250 meeting participants
Local and Cloud Meeting Recording
End-to-End Video Encryption
Flexible Layout
Smart Notes
Meeting Co-Organizers
InRoom Link (H.323.SIP)
Meeting Transcriptions
Miro Integration
Breakout Rooms
Emoji and Audio Reactions
Automated SMS Messages
Customer Engagement Tools
Shared Inbox
Custom Surveys
AI Powered Messaging Assistant
WebChat Channel
Facebook & Instagram Messenger Channel
SMS & MMS Campaigns
Intelligent Call Routing
Skills Assignment
Tag Management
Call Campaign
Ring Strategy
Monitor and Coach Agents
Call Dispositions
Call Wrap Up
Auto-Queue Callback
Agent Softphone
Agent Dashboard
Feedback Module
Quality Management
Screen Recording
20+ Digital and Social Channels
Workforce Management 
System Health Dashboard
Call Routing Optimizer & Analytics
SMS/MMS Volume and Delivery Status
Proactive System Alerts
Real-Time & Historical Reports
Customizable Dashboards
Supervisor Analytics
Interaction Details
AI Chat Analysis
Single Sign-On
Call Management and
Phone System
Multi-Site Admin and
Device Management
Custom Roles and Permissions

*Additional countries charged per minute.

Every GoTo Connect Plan includes:

  • 24/7 Support

    We’re on call around-the-clock with #1 customer-rated service.

  • Unified Admin

    One portal for managing your phone, meetings, messaging, and contact center.

  • Scalability

    Easily add more users, numbers, and extensions as your business grows.

See what customers love about GoTo Connect's pricing

Frequently Asked Questions

Depends on your business and your needs! Contact our sales team to learn more.
Hardware is optional! GoTo Connect’s video conferencing, voice calls, messages and admin features all work right on your computer or mobile device – whether in your browser or the GoTo app. If you need to build a phone system for your office, talk to our sales team.
Yes! We offer a multitude of integrations to streamline workflows and maximize productivity. Check out our integrations marketplace for more information. Can't find what you’re looking for? Build your own with the help of our developer center.
Yes! Contact us at 1-866-890-8931 to learn how GoTo Connect is designed to drive productivity and growth for businesses. Learn about our business pricing options.

Getting started with GoTo Connect is easy! With our intuitive interface and visual dial plan editor, you can quickly create and customize your phone system, no IT experience needed.

Exact time to deployment is different for everyone, and depends on how many seats you have, how many numbers you’re porting (transferring), unique business needs, among other factors.

If you need assistance setting up, we’re always here to help.

Free international calling up to 52 countries is included only in Standard tier. For more details on country availability and calling rates visit our international calling page.
We are required to charge any applicable taxes based on your location.
SMS credits are an allowance provided to your GoTo Connect account to send and receive SMS and MMS messages. 

SMS (Short Message Service) is the standard format for sending text messages. Each SMS message deducts at least 1 credit from your allowance. A single credit accounts for up to 160 simple characters (excluding emojis, links, or pictures). SMS credits reset every month. SMS service is only available in the US and Canada. After allotted SMS credits are used, the overage charge in the US is $0.0055 per credit and in Canada is $0.00715.

MMS (Multimedia Messaging Service): This format allows you to send messages with multimedia content, such as pictures, audio, and video. Sending an MMS message will deduct 3 SMS credits from your allowance, reflecting the additional resources and bandwidth required for multimedia. MMS service is only available in the US and Canada.