Get ahead of issues with IT Alerting

From performance lags to infrastructure snags – and any other IT management issue in between – get notified automatically when systems need attention.

Address issues before they escalate. IT Alerting software keeps you in control.

Stay informed when issues arise with GoTo Resolve’s desktop alerting software. Get notified when set thresholds are hit – so you can proactively address potentially bigger problems and identify trends.

  • No-code alert creation makes it fast and easy to create and implement incident alerting policies.
  • Customizable alert-policy thresholds eliminate excessive notifications and false positives.
  • Flexible alerting extends notifications to anyone who needs to see them – even outside contacts.
  • Single-click ticketing streamlines workflows by easily turning triggered alerts to tickets.
Man on laptop using GoTo Resolve’s IT Alerting software to customize alerting policies.

What can you do with IT alerting?

As part of GoTo Resolve’s Remote Monitoring and Management capabilities, RMM alerts enable instant notifications that help you keep systems up and running.

When an alert policy criteria is met, a notification appears in the GoTo Resolve console and an email notification goes out to your contact(s) of choice – even those outside your organization.
IT Alert email notification from GoTo Resolve’s RMM software showing CPU usage for a user’s device is over 80%.
Quickly turn alert policies off to stop unwanted notifications when thresholds are expected to be met due to system updates or maintenance. Easily reactivate any alert with one click to eliminate duplicative work.
GoTo Resolve’s IT Alerting notification settings allowing you to deactivate or reactivate alert policies that have been set with one click.
From an alert, an agent can seamlessly jump in and check it out using Device Quick View and Remote Access, create a ticket, or dismiss the alert. Alert policies can be deactivated and easily reactivated, as needed.
Create an IT ticket right from an IT alert notification in GoTo Resolve’s RMM software.
IT Alerting is currently available on Windows devices, with Mac capabilities coming soon. Alerts on additional system processes and self-healing alerts are also on deck to make solutioning even simpler. 
GoTo Resolve’s IT alerting feature with notification of available alerts by Windows or macOS.

GoTo Resolve is more than just IT Alerting

Advanced features and capabilities make more possible for remote and in-house teams.

  • Conversational ticketing

    Modernize your IT help desk by bringing the support request process onto the messaging platforms your teams are already using, like MS Teams.
    Learn More >
  • Zero Trust Security Architecture

    Go beyond the basic requirements with technology built with a security-first mindset and zero trust architecture that locks out malicious actors.
    Learn More >
  • IT automation

    Free up your help desk for more valuable and rewarding work by automating routine, mundane tasks like software installation and updates.
    Learn More >
  • GoTo Resolve for MSP’s

    Scale your business and securely support your customers with GoTo Resolve's all-in-one remote IT management software for managed service providers.
    Learn More >

See what customers love about GoTo Resolve

Frequently asked questions

As part of GoTo Resolve’s RMM software, IT alerts are customizable automated notifications typically set on key system information thresholds, such as elevated CPU or low disk space, so IT teams can identify and react to potential device issues proactively.

Alerting is the responsive component of monitoring, which implies performing actions based on a changed condition or threshold. Monitoring is the act of collecting, tracking and analyzing values, based on aggregated data. The form factor allows for insights to be extracted, such as dashboards and reports.

With GoTo Resolve’s alert management software IT teams can proactively monitor the status of their endpoints, be notified when issues arise, and have the necessary lead time to solve problems before they become major incidents.

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GoTo Resolve at-a-glance

Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.

See everything you get with GoTo Resolve >
  • Streamline support and respond, act, and resolve issues – all in one place.

    Streamline support

    Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
  • Maximize productivity with time-optimizing features like unattended access.

    Maximize productivity

    Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.
  • Make secure I-T simple and keep systems safe while business stays up and running.

    Make secure IT simple

    With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.

Start using IT Alerting with your free trial of GoTo Resolve.

Stay on top of issues the easy way with customizable notifications.